Customer Service/Order Entry Intern

Position Title:                                     Customer Service/Order Entry

Office Location:                                Georgia

Exemption Classification:               Hourly

Reports To:                                        Director, Global Communications

Date:                                                   February 2025

Job Summary: We are looking for a Customer Service / Order Entry Intern to join our team and gain hands-on experience in customer support, order processing, and sales operations. This is a great opportunity for a detail-oriented and motivated student looking to develop skills in customer service, sales support, and business operations within a fast-paced manufacturing environment.

Job Duties:

Order Processing & Data Entry:

• Accurately enter and process customer orders for CO₂ equipment, replacement parts, and accessories in our ERP system.
• Review purchase orders for accuracy and ensure proper documentation.
• Track order progress and provide status updates to customers and internal teams.

Customer Support:

• Assist the Customer Service team in responding to inquiries via phone and email.
• Provide customers with product availability, lead times, and shipping updates.
• Address basic customer concerns and escalate issues as needed.

Sales & Operations Support:

• Collaborate with the Sales and Operations teams to ensure order fulfillment.
• Assist with maintaining customer account records and order history.
• Help identify process improvements to enhance the customer experience.

General Administrative Support:

• Assist in preparing quotes, invoices, and customer correspondence.
• Support the team in organizing files, reports, and inventory data.
• Participate in meetings and gain exposure to various business functions.

Knowledge, Education, Experience and/or abilities:

• Bachelor’s degree in supply chain, communications, business administration, or a related field.
• Organization, time management, communication, and effectiveness.
• Ability to multitask and work in a fast-paced environment.
• Experience with ERP or CRM systems is a plus (but not required).

AAP/EEO Statement

TOMCO₂ Systems Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and comply with all related employment regulatory requirements. We do not discriminate in employment related decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

TOMCO₂ Systems Company is an EEO/AA Employer M/F/D/V.

Attention Applicants

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact llista@tomcosystems.com or Human Resources at (770)979-8000 ext. 204 Thank you!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.